Privacy Policy

Last updated: May 21, 2026

Welcome to blueline. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and related services. By using our app, you agree to the practices described below.

1. Information We Collect

Account information: name, phone number, and email address you provide during registration.
Transaction data: purchase history, wallet top-ups, card redemptions, and payment records.
Device information: device model, operating system version, and unique device identifiers.
Usage data: pages visited, features used, and timestamps of interactions within the app.

2. How We Use Your Information

To create and manage your account.
To process transactions and send payment confirmations.
To provide customer support and respond to inquiries.
To improve the app's features, performance, and security.
To comply with legal obligations and prevent fraud.

3. Sharing of Information

We do not sell or rent your personal information. We may share it with:

Payment processors to complete financial transactions securely.
Service providers who help us operate the platform (hosting, analytics, SMS).
Law enforcement when required by applicable law or court order.

4. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil the purposes described in this policy, unless a longer retention period is required by law.

5. Security

We use industry-standard measures including encryption in transit (TLS) and at rest to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your account and associated data.
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of the app after changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, please visit our Help & Support page or contact us at support@blueline.ly.