Help & Support

How do I top up my wallet?

Open the app, go to Wallet, and tap Top Up. Select your preferred payment method and follow the on-screen instructions to complete the transaction.

How do I redeem a gift card?

Navigate to Cards in the app, choose the card denomination you wish to purchase, and proceed to checkout. Your card code will be delivered instantly.

My payment failed – what should I do?

Ensure your payment details are correct and that you have sufficient balance. If the issue persists, contact your bank or reach out to our support team.

How do I delete my account?

To request account deletion, please contact us via email at support@blueline.ly. We will process your request within 7 business days.

Is my data safe?

Yes. We use industry-standard encryption (TLS) for all data in transit and apply strict access controls. Read our Privacy Policy for full details.

The app is not working correctly – what can I do?

• Make sure you are using the latest version of the app.
• Try force-closing and reopening the app.
• Check your internet connection.
• Restart your device and try again.
• If the problem continues, contact our support team.